Sandata Scheduled Maintenance - November 2022

This article will help you to:

• Understand the plan for the upcoming system maintenance.
• Clear your browsing history/cache

Sandata will be conducting planned database maintenance on Monday, November 14, 2022.  

 

Maintenance Information

Sandata will deploy this update to the system on Monday, November 14, 2022 at 9:00 PM Eastern Time (ET). The maintenance will take two (2) hours, ending at 11:00PM ET, and during that time users may experience intermittent periods of inaccessibility. Please advise your staff to log out of the system by 8:30PM ET on Monday, November 14, 2022. Failure to log out of the system may result in the user being automatically timed out.

 

During this time:

• Access to the Sandata EVV Web Portal, including scheduling and billing will be intermittently unavailable.

• All other Sandata systems will be available.

• Field staff who call in and call out, should continue to call in and out using either Sandata Mobile Connect (SMC) or Sandata Telephony Visit Verification (TVV).

Once this update has been completed it is recommended that you Delete your browsing history/Clear your Cache

Deleting Your Browser History:
If you have any browser issues, please delete your browsing history. Click the applicable link below and follow the instructions to delete the history of supported browsers.

• Mozilla Firefoxhttps://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox?redirectlocale=en-US&redirectslug=Clear+Recent+History#w_how-do-i-clear-my-history
• Google Chromehttps://support.google.com/chrome/answer/95589?hl=en&co=GENIE.Platform%3DDesktop  

After deleting your browser's history, close then reopen all your browser windows before logging in.

If you have any questions or comments, please contact Customer Support using your agency's designated phone number or email.