Sign In Assistance – First Time User

This article will help you:

• Sign in to Sandata On-Demand (SOD) for the first time. 
• Understand the necessary steps to take for a first time user. 
  

Logging into Sandata On-Demand

You can reach Sandata On-Demand (SOD) at https://sandata.zendesk.com/hc/en-us. Google Chrome is the preferred browser for accessing SOD. A pop-up will appear asking you for your email and password.



 

First time users will click the SIGN-IN link to get started.

You will be directed to this Zendesk Login Options Page.

Ohio ODM users should click on the "Continue with OHID (Ohio Users)" button. This will take you to the OHID login page. The Ohio user will complete their login here. Click HERE for information regarding OHID registration.

All other users will enter their credentials on the right side of the screen.

If you are a first time user, click SIGN UP link at the bottom of the screen. You will then enter your full name and email address. Then click SIGN UP.

You will receive an email from Sandata with additional instructions to create a password and access SOD.

NOTE: If you do not receive an email, or there is an error message of any kind of the log-in page, contact the Sandata Customer Support team using the call support number to get assistance with account setup.

 

The user will receive an email with a link to set/reset their password.

The user will enter a new password.  Passwords are six (6) characters or longer, including a capital letter, a lowercase letter, a number, and a special character.

Sandata on Demand

Once you create your login credentials, you will have access to the Sandata On-Demand.

Important! If you attempt to sign in with an email address that is not recognized by the database, you will still receive an email to create a password and gain access to SOD.  However, you will not be able to see any program specific content. There will be no links on the landing page to your product and no information related to your organization’s tickets.  In this case, the user should click on Submit a Request at the top of the age to contact Customer Support. The Customer Support agent will assist in setting the user up in the database and help them set their password.

• The Customer Support team will verify basic information about you and your organization prior to providing login credentials. 
• This allows the Customer Support team to verify your association to your agency.
• The user will see the following pop-up to assist:

NOTE: Now the buttons across the top of the page will say “Submit a Request” and “The User’s Name”. As a user, you can click on your name for other functions such as to review your profile or review existing tickets.

Returning Users

• If you are a returning user, enter your email address and your password and click Sign In to sign in to SOD.
• If you are unsure or you forget their password, you can click on Forgot Password? to reset your password.
• Once signed in, you will be directed to your content page.
• You can go to Product Help, use the search bar to search for help topics, and  review existing tickets and/or submit a new ticket.