Setting Up No-Show Alerts

To set up No-Show Alerts:

1. Select the Email Alerts checkbox. Features Management > Admin > System Setup > Email Alerts)
2. Set the Warning Threshold Time in the Warn when calls have not been received within minutes field. Main Menu > Admin > System Settings > Santrax
3. Click Services. Main Menu > Admin > System Setup > Services
4. Select the Do not send alerts for this Service checkbox for all services not requiring e-mail alerts.
5. Confirm all Coordinators have phone numbers and e-mails listed. Staff > Personal > Phone Numbers, Etc. > E-mail
6. Confirm clients are assigned a coordinator. Main Menu > Client > Chart > General > Coordinator