Sandata Mobile App Going Away - September 4, 2024

As of September 4, 2024, Sandata Mobile, the original Sandata Electronic Visit Verification (EVV) app, will no longer be available for use. You can recognize this app by its white icon with a single arrow, as shown below on the left.

By September 4, all Sandata customers must transition to the new Sandata Mobile Connect app. Look for it in your app store by searching for "Sandata Mobile Connect." This new version has a purple icon, as shown below on the right. This change is part of our ongoing commitment to providing you with the best possible products and services.

To ensure a smooth transition, we recommend you take the following steps as soon as possible:

• Develop a plan to transition your agencies to the new app.
  
• Review available Sandata Mobile Connect resources on Sandata On-Demand.

As part of the transition, the old Sandata Mobile app is no longer being updated for technical improvements.

At 8:00 a.m. ET on Monday, April 1, 2024, the Sandata Mobile app will no longer be able to be downloaded through the app stores. Users may still use this app on their phones until 8:00 a.m. ET on September 4, 2024, when the app will be removed, and users will be prompted to download the Sandata Mobile Connect app to continue.

If you have any questions or need assistance during this transition, please submit a request and our support team will be happy to assist.