Important Update on Password Reset and Locked User Requests

We have some exciting enhancements to announce regarding your support experience. Starting Monday, July 1, 2024, Sandata will finally roll out an automated and streamlined process for handling password resets and unlocking user accounts. Tasks that used to take minutes will now only take seconds.

You can still ask your admin for help or click the Forgot Password button in the app. But if you need to contact Sandata, you’ll use the web form on Sandata On-Demand (SOD) instead of calling or emailing to save time.

To start a request, please sign in here on SOD in in the top right corner. Follow the prompts to log in with your email address and password. If you need assistance with SOD, click HERE for more information.

Once logged in, click on Submit a request and choose the correct form from the dropdown:

• Providers under state payer programs: Select the State Payer Support (EVV/SMC) form.
  
• Non-state Home Care providers: Select the HomeCare Support (SAM / FUSE / Upsells) form.

Complete the form and click Submit. Our automated system will process your request quickly. AFter we check your information we will email you to confirm the password reset or account unlock and provide steps to update your password.

If your request does not match our records, it will be sent to our Customer Support team. They will contact you for assistance if needed.

If you have any questions regarding this change, please submit a request through SOD. Our support team will be happy to help. Thank you for your cooperation as we work to improve our service to better support your needs.