Questions covered include:
- Client Issues
- A client is not eligible
- Clients are missing or unfamiliar clients are in your Santrax system
- You need to change a client's phone number
- You need to change a client's address
- Prior Authorization (PA) Issues
- There are Care Plan/Prior Authorization (PA)
- PA issues occur that are to Care Plan for Self-Directed Clients on the CHCPE Program
- The PA is on the www.CTDSSMAP.com portal, but not in the Santrax system
- Issues occur that are related to Santrax (EVV) system and its functionality
- Claims Questions
- Medical and non-medical waiver claim denials or other related claim questions
- All Non EVV related electronic claim submission issues
Last Updated: June 2019 Last Reviewed: June 2019
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