EVV Tip #2 Where's my Client/ Prior Authorization?

Questions covered include:

• Why am I missing a client from my Santrax system?
• Why am I missing PAs from my Santrax system?
• My client has a PA and is active on their waiver; why can't I see the PA in Santrax?
• My client has the waiver and an approved PA on the DSS portal. I checked Santrax, but still cannot see the client or PA. What do I do?

Last Updated: December 2018  Last Reviewed: December 2018

• At Your Fingertips Tip Sheet #2 - Where is my Client Prior Authorization.pdf300 KB