Rollback Resubmission Process

The Rollback Resubmission process is used when there is a structural issue with the 837 claim file resulting in the entire claim file not exporting successfully.

1. Navigate to the Export History screen. Billing > History 2. Locate the rejected claim. 3. Click Rollback.
4. Click Yes.
5. Click Ok. The invoices are now set to 05-Billable and can be exported again.
6. Navigate to the Billing Export screen. Billing > Export 7. Use the search filters to locate the invoices now set to 05-Billable. 8. Click Export.
9. Click OK. The exported file can be downloaded when ready.