Looking for assistance with DOMO, review these top questions. If you are still having trouble, use the link at the bottom of this page to open a DOMO support ticket.
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I have forgotten my password. How do I reset my Password?
- Go to: https://sandata.domo.com/auth/index?redirectUrl=%2F
- Click on the 'Forgot Password' link.
- Follow the steps to reset your password.
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How often is the BI data refreshed?
- Currently, once a day during the overnight.
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Can I view data outside of the BI tool?
- Yes, you can download the data into Excel or PDF to include in your analytics suite or sharing with other teams in the organization.
- Can I get a full data extract delivered to me on a defined frequency?
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- There is an additional fee for this full data extract.
- We can setup a SFTP process for a full feed of the data, but there is an additional fee.
- Please contact your Customer Success Manager (CSM) or the Accounting team.
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We have a DOMO account. Can we use our pre-existing DOMO account?
- No, you need to sign in through Sandata to access your DOMO BI account.
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Can I add additional users?
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Yes, we are currently working on a way to make this easier. Go to this web form and select:
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What can we help you with today? > User Access Request > New User
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What can we help you with today? > User Access Request > New User
- Once you fill in all of the required fields and submit the form, the Customer Support team will then begin to process your request.
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Yes, we are currently working on a way to make this easier. Go to this web form and select:
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If we have a new location, how do I request access?
- Please log out and relog in. If it does not work, please refresh your web browser.
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If still not working, complete this web form to create a ticket.
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We have a new location. How do I make sure that my data set is refreshed and reflective of the new location?
- Please log out and relogging. If it does not work, please refresh your browser.
- If still not working, complete this web form to create a ticket.
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Can I create (or request for Sandata to create) custom dashboards?
- Unfortunately, building custom dashboards is not currently an option.
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How can I get more DOMO training?
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Click here to access DOMO training
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Click here to access DOMO training
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Do you have an explanation on the cards?
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To access the DOMO Card explanation, the user will need to log into their DOMO account. On the I/DD Dashboard, in addition to the product dashboards, there is a Documentation Dashboard. The user can click on this dashboard and review the explanations for each dashboard.
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To access the DOMO Card explanation, the user will need to log into their DOMO account. On the I/DD Dashboard, in addition to the product dashboards, there is a Documentation Dashboard. The user can click on this dashboard and review the explanations for each dashboard.
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What are the technical requirements for using the tool?
- DOMO Dashboards offer versatile accessibility with both web and iOS versions. Seamlessly transition between platforms for detailed insights, ensuring flexibility and convenience in monitoring and decision-making.
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System Requirements for Web Version
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You must have a web browser to use Domo on a desktop or laptop computer. Domo supports the two most recent non-beta versions of the following browsers:
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Google Chrome *
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Mozilla Firefox *
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Microsoft Chromium Edge (Old Edge Version 44 is not supported)
- Safari (Mac)
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* Recommended
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Google Chrome *
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The following settings are also required:
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JavaScript enabled
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Popups enabled
- Cookies enabled
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JavaScript enabled
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You must have a web browser to use Domo on a desktop or laptop computer. Domo supports the two most recent non-beta versions of the following browsers:
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System Requirements for iOS Version
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For security purposes, Domo supports devices running on the latest iOS. We then typically support the current version of iOS minus 6-12 months. This would mean when iOS 15 comes out, we will support that version and all devices running on it as well as iOS 14 for 6-12 months. To see what the latest version of iOS is out, see https://support.apple.com/en-us/HT201222.
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For security purposes, Domo supports devices running on the latest iOS. We then typically support the current version of iOS minus 6-12 months. This would mean when iOS 15 comes out, we will support that version and all devices running on it as well as iOS 14 for 6-12 months. To see what the latest version of iOS is out, see https://support.apple.com/en-us/HT201222.
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System Requirements for Android Version
- Domo currently supports all devices running the latest Android or Android 10 and later.
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