Arkansas Ready, Set, Go EVV Implementation Checklist - Providers Who Select an Alternate EVV Provider

On March 31, 2025, the Arkansas Department of Human Services (AR-DHS) will open access to a new Electronic Visit Verification (EVV) system for Home Health services. Your success in using EVV is our priority, whether you choose to use Sandata, the state-sponsored system or an alternate EVV vendor. We have tailored this checklist to help make your onboarding experience successful. 

Helpful Resources

The following are a list of resources available to help you understand the movement to an EVV system and the technical requirements needed to work with the Sandata system, either as your chosen EVV vendor, or through an Alternate EVV vendor. 

• Arkansas Department of Health Electronic Visit Verification (EVV) website
• Sandata Learn (Sandata's Learning Management System)
• Sandata On-Demand (Sandata's online resource for help - you can review product documents and submit requests for support)
  • View Get Started with Sandata On-Demand for instructions on signing up and logging in to Sandata On-Demand.
• Alternate EVV Testing Specifications
• Previous town hall recordings; review the program and technical requirements:
  • Town Hall #1 Recording
  • Town Hall #2 Recording
  • Town Hall #3 Recording
  • Town Hall #4 Recording

To Get Started, You Will Need:

• Your Medicaid ID(s)

• An assigned primary user for the Sandata EVV system (i.e., an agency administrator or someone who will be regularly interacting with the EVV system)

  NOTE: You will need an assigned primary user whether using Sandata EVV or the Sandata Aggregator with an Alternate EVV vendor. 

Provider Administrators & Staff Who Select an Alternate EVV Provider

Once you have obtained your Medicaid ID and identified a provider administrator, please complete the following steps in order. 

☐ Register in the Sandata Provider Self-Registration Portal.

NOTE: You should use an email address that is unique to the provider administrator, not an agency email address used for multiple users. This individual email address is required to change passwords, etc., in the Sandata system. 

• To register you will need:
  • EVV Program: Arkansas DHS
  • Provider Medicaid ID
  • Account name (name of your agency)
  • "Doing Business As" name, if applicable
  • Approximate # of clients served
  • Approximate # of agency caregivers/staff
  • Address and phone number
  • Which EVV system are you using? (Sandata or Alt EVV)

NOTE: You will be asked if you are an Agency Provider or an independent provider. Please select "Agency Provider." 

☐ Sign up for Sandata Learn (Sandata's Learning Managment System), and complete Sandata Aggregator training for administrators.

☐ Ensure your selected vendor registers through the Vendor Self-Registration Portal so they can complete testing using the Alternate EVV Testing Specifications and get production credentials.

NOTE: After your Alternate EVV Vendor successfully completes testing and receives production credentials, you will be notified.

Beginning March 31, 2025:

☐ Log in to the Sandata Aggregator and begin review of visit data entered through your Alternate EVV vendor's system.

Helpful Hints

• Ensure Sandata.com emails are not going to your junk folder. Speak to your IT administrator if you need help.
• Read all Sandata emails for important information. 

Contacts & Resources

For general questions about the AR-DHS program, please email [e-mail]. You can also visit the AR-DHS EVV website for more information. 

For technical help in using the EVV system, please contact Customer Support through Submit a Request at Sandata On-Demand. You may also call the Customer Support Line at 844.618.7227. Please be aware of higher call volume during the go-live period. For the Alternate EVV Technical Specifications, please visit Sandata On-Demand.