🎦 Group Visits Videos

Starting a Group Visit (2 min)

Learn how to clock in to start a group visit with a new Group Visit Code.

Joining a Group Visit (1 min)

Do you have another client who needs to be added to your group visit? Watch this video to learn how.

Adding an Unknown Client to a Group Visit (2 min)

Can you not find the client when you do a search with their with their Client ID or Medicaid ID number? This client can be added as an Unknown Client. Watch this video to learn how to add an unknown client to a Group Visit. 

Completing an Individual Visit in a Group Visit (1 min)

Have you finished providing service to one client in the group? This is how you end that one client's visit, while leaving the other clients open until you're ready to clock out.

Completing a Group Visit at the Same Time (1 min)

Are you ready to clock out all the visits for your group visit? This video will show you how. If client verification of the visit is required, please watch the "Completing a group visit with tasks and client verification" video.

Abandoning a Group Visit (1 min)

Did you accidentally start a visit by mistake or start a visit and then find out that the client wasn't available and you weren't able to provide any services? If that's the case you need to abandon the call. Watch this video to learn how.

TVV Group Visit Call In (3 min)

Can't clock in on the SMC app? No problem, you can use an authorized telephone. This video will tell you how. (and will tell you what an authorized phone is!) 

TVV Group Visit Call Out (6 min)

Can't clock out on the SMC app? No problem, even if you clocked in on the app you can use an authorized telephone to clock out. This video will tell you how. (and will tell you what an authorized phone is!)