To improve system security, changes have been made to enhance how user passwords are handled within Sandata Agency Management.
User passwords must now be 12 characters in length and must include 1 number, 1 upper case letter, 1 lower case letter and 1 special character.
User passwords are now set to expire by default after 90 days but can be configured to expire any time between 60 and 180days.
To assist users who have forgotten their password, a Forgot Password link has been added to the Sandata Agency Management Log In screen. The link can be used to reset passwords without requiring an administrator to perform the reset manually. To use this link, users must have a valid email address saved to their staff profile. Users without a valid email address can continue to communicate with their administrator to request a password reset.
Logging in for the First Time
Once a user has received a temporary password from a system administrator, they are able to log into the system. After logging in with their temporary password, they are prompted to replace the temporary with a new user selected password.
Resetting a Forgotten Password
When a user has forgotten their password and needs to reset it:
Sandy Says:
Users must have a valid email address saved to their profile to reset their password.
1. Click the Forgot Password link.
2. Enter the username and associated email address.
Click Submit.
A pop-up will display to indicate the user should check the email for the temp password. Click OK.
A temporary password is e-mailed to the associated email address.
3. Use the new temporary password to log into the system.
Sandy Says:
Temporary passwords expire 15 minutes after requested.
4. Change the temporary password to a new, user selected password.
5. Click Save.
Comments
1 comment
There should be a forgot "User Name" link mentioned in this article for people that might have forgot their username or don't know what it is.
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