State Payer Program Communication Plan

The new Sandata Mobile Connect app was released to the public in July 2023 through the Apple Store and Google Play. Using feedback regarding areas of improvement for the original Sandata Mobile Connect app (now the Sandata Mobile app), the new app is an upgrade with new features designed to enhance the user experience in multiple ways as well as elevating the look and design of the app.

 

The original app will remain available in the app store until June 2024 to allow for a smooth transition between apps for States, Agencies, and Caregivers.

 

This document includes sample communications that the State or Agency may use to communicate the change to caregivers on their own established timelines. Sandata recommends moving to the new app as soon as feasible.

 

Additional documents may become available through Sandata On-Demand through the change process. If you have any questions, please reach out to your system administrator or your Customer Support Manager.

 

Download the attached document for additional information. 

 

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