First Time Log-In

If this is your first time logging in: You will most likely use your email address from your employee's profile to log in to the app. You’ll receive a temporary password sent to your email address. This email also includes links to download SMC from the Google Play store or the Apple App store. If your are not using your email address, you will be given a Username or Santrax ID with a temporary password provided by your agency admin. The table below will to help you find your username and password combination to log in.

USERNAME	PASSWORD
The employee’s Santrax ID	The employee’s employee ID
The employee’s Username	The temporary password provided by your agency's admin
The email address from the employee’s profile	The temporary password sent to the email address on the employee’s profile

Note: Check the spam folder if the password email doesn’t appear in the email account’s inbox.

Note: If you try to log in too many times without success, your account will be locked. When the in-app unlock feature is turned on, it will automatically take you to the reset password screen after your account is locked. If this feature is not turned on and you are not automatically taken to the reset password screen, you must call your agency's administrator to unlock your account.

Logging into SMC

1. Tap the Sandata Mobile Connect icon to launch the application.

2. Enter username and password.

3. Tap Sign In.

4. Enter or select your agency. If you work for more than one agency, select the agency from the drop-down menu.

5. Tap Sign In.

Security Setup (Initial Log-In)

For initial log-in, if you log in with a username that is not an email address you must set up a series of security questions. Users must keep the answers to these questions, as they are required to complete the reset password process.

Note: The number of security questions is based on the agency/payer configuration. Each security question must have a unique answer.

1. Select and answer the security questions.

2. Tap Continue.

3. Enter the temporary Password.

4. Enter and re-enter a new password.

Note: To keep your account safe, you need to change your password regularly, usually every 60 days. When it's time to change your password, messages will start to appear 10 days before the expiration date to let you know how many days you have left. If you do not change your password before it expires, you must follow the steps to reset it.

Face or Fingerprint Log In

Users can now access SMC using face or fingerprint identification stored on their mobile device. Apple users can log-in using Face ID. Android users can log-in use their device's fingerprint scanner.

Once you have logged in for the first time using your password, you can then enable face or fingerprint log-in on the Settings screen.

When logging in using face or fingerprint, the normal password rules are still followed for password reset and expiration. When a user's password is no longer valid and they log-in using their face or fingerprint, then they are immediately prompted to reset their password. Face or fingerprint log-in can be disabled on the Settings screen.

5. Tap Settings on the Navigation Menu.

6. Tap Touch ID/Face ID on the device.