Frequently Asked Questions - DOMO / BI

Looking for assistance with DOMO, review these top questions. If you are still having trouble, use the link at the bottom of this page to open a DOMO support ticket.

• Login/Password Issues
• BI Data Refresh Rate 
• Can I View Data Outside of DOMO
• Pre-Existing DOMO Accounts
• Adding Users
• Adding New Location
• Custom Dashboards
• DOMO Training
• DOMO Card Descriptions
• Domo Technical Requirements
• System Requirements

• I have forgotten my password. How do I reset my Password?

  • Go to: https://sandata.domo.com/auth/index?redirectUrl=%2F
  • Click on the 'Forgot Password' link.
  • Follow the steps to reset your password.

• How often is the BI data refreshed?

  • Currently, once a day during the overnight.

• Can I view data outside of the BI tool?

  • Yes, you can download the data into Excel or PDF to include in your analytics suite or sharing with other teams in the organization.

• Can I get a full data extract delivered to me on a defined frequency? 

• • There is an additional fee for this full data extract.
  • We can setup a SFTP process for a full feed of the data, but there is an additional fee.
  • Please contact your Customer Success Manager (CSM) or the Accounting team.

• We have a DOMO account. Can we use our pre-existing DOMO account?

  • No, you need to sign in through Sandata to access your DOMO BI account.

• Can I add additional users?

  • Yes, we are currently working on a way to make this easier.  Go to this web form and select: 
    
    
    • What can we help you with today? > User Access Request > New User
      
      
  • Once you fill in all of the required fields and submit the form, the Customer Support team will then begin to process your request.

• If we have a new location, how do I request access?

  • Please log out and relog in. If it does not work, please refresh your web browser.
  • If still not working, complete this web form to create a ticket.
    
    
• We have a new location. How do I make sure that my data set is refreshed and reflective of the new location?
  
  
  • Please log out and relogging. If it does not work, please refresh your browser.
  • If still not working, complete this web form to create a ticket.

• Can I create (or request for Sandata to create) custom dashboards?

  • Unfortunately, building custom dashboards is not currently an option.

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• How can I get more DOMO training?

  • Click here to access DOMO training
    

• Do you have an explanation on the cards?

  • To access the DOMO Card explanation, the user will need to log into their DOMO account. On the I/DD Dashboard, in addition to the product dashboards, there is a Documentation Dashboard. The user can click on this dashboard and review the explanations for each dashboard.
    

• What are the technical requirements for using the tool?

  • DOMO Dashboards offer versatile accessibility with both web and iOS versions. Seamlessly transition between platforms for detailed insights, ensuring flexibility and convenience in monitoring and decision-making.

• System Requirements for Web Version

  • You must have a web browser to use Domo on a desktop or laptop computer. Domo supports the two most recent non-beta versions of the following browsers:
    
    • Google Chrome *
      
    • Mozilla Firefox *
      
    • Microsoft Chromium Edge (Old Edge Version 44 is not supported)
      
    • Safari (Mac)
    • * Recommended
      
  • The following settings are also required:
    
    • JavaScript enabled
      
    • Popups enabled
      
    • Cookies enabled
      
      
• System Requirements for iOS Version
  • For security purposes, Domo supports devices running on the latest iOS. We then typically support the current version of iOS minus 6-12 months. This would mean when iOS 15 comes out, we will support that version and all devices running on it as well as iOS 14 for 6-12 months. To see what the latest version of iOS is out, see https://support.apple.com/en-us/HT201222.
    
    
• System Requirements for Android Version
  • Domo currently supports all devices running the latest Android or Android 10 and later.