Resolving an Incorrect or Missing Service

A service is the type of care provided to a client during a visit. Services are sourced from the authorization, the schedule, or the visit. Services entered on the visit should match the service to be billed, especially if EVV validation occurs during claims processing. If a visit is missing a service or has the wrong service, use this process to resolve the exception.  
 

1. 1. Select the red dot in the SERVICE column. This is a display of a missing or incorrect service. 

2. 2. In the General tab of visit details, choose the correct Service for this client visit in the service dropdown field.  

 

3. Then select the Reason Code and enter a Reason Note, if it applies. Use the Reason Note field to add additional information about the visit. Some Reason Codes require a Reason Note. 

4. Select SAVE. You can now view the service in the visit details.