Changing the Staff PIN

If your staff do NOT sync from ProviderPro employees, you can reset his or her PIN login, if needed. In order to change the PIN, you must also have the Administrator security role or the Add Staff security role.

To update the PIN number:

Task:

1. Select Staff from the menu.

   Note: By default only those staff with a Status of "Active" and a Staff Type of "Employee" appear in the card list. You can click the Filter icon and clear the Active Only check box to view both active and inactive staff and/or clear the Employee Only check box to view placeholder employees as well.
   
   In addition, you can select to see those staff that appear because you are their Primary, Department and/or Backup manager.

2. Enter the name of the staff you want to update the PIN for in the Search box.
   

3. Select the card of the staff you want to staff you need to update.
   

   Step Results: The staff's card opens.

4. Select Change Pin.
   

   Step Results: The Change Pin card opens in a pop-up.
   
   

5. Enter the New Pin and click Save.

   Step Results: The Pin is updated and the user will enter the new pin to log in going forward.
   

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