Acknowledging Flags for Multiple Shifts

Context:  

Schedule managers can acknowledge shift and staff flags for multiple shifts and staff from the Flags screen.

To acknowledge multiple shift and staff flags:

Task:

1. Select Flags from under the Schedule menu or select Open on the Flags card on the Home screen.

2. Select Shift to view the details about the shift the flags are on or Schedule to view the staff's schedule.
   

3. Select Acknowledge to acknowledge an individual or the Acknowledge All to acknowledge all of the flags on a Shift Flags orStaff Flags card.
   

   Step Results: The Acknowledged Flag Successfully toast appears. Depending on your Filters settings either the card disappears or the buttons change to Unacknowledge.

4. Select Filters, mark/clear the appropriate check boxes to narrow the flag cards shown by the selected criteria and then click Done.

5. If you made a mistake and need to unacknowledge a flag, make sure the filters are set to show acknowledged flags and then select Unacknowledge to unacknowledge an individual or Unacknowledge All to unacknowledge all of the flags on a Shift Flags orEmployee Flags card.

   Step Results: The Unacknowledged Flag Successfully toast appears. Depending on your Filters settings either the card disappears or the buttons change back to Acknowledge.

• ZendeskStaffScheduling.5.log-1177353962.zip4 KB