Monitor Staff Satisfaction

Context:  

As a staff manager, you can monitor the Staff Satisfaction Index for your staff.

The overall Index number is based on the total numbers for each of the three factors listed below that are then weighted based on the settings in Options. The actual is based on the original published schedule. The blue line is the Company average.

• Availability vs Actual - A points value is assigned to each increment of each day and then averaged.

  Criteria	Points
  Preferred availability and scheduled	1
  Available and scheduled	.8
  Preferred availability and was not scheduled	.2
  Not available or preferred and scheduled	0

• Preferred Number of Hours/Week Minimum and Maximum vs Actual - Points are assigned based on the percentage away from preferred.

  % of Hours for Preferred Minimum	Points
  0	0
  50	.5
  80	.8
  90	.9
  100	1
  % of Hours for Preferred Maximum	Points
  100	1
  115	.9
  125	.8
  150	.5

• Location Preference vs Actual - A points value is assigned to each shift and then averaged.

  Criteria	Points
  Scheduled for a shift at a preferred location	1
  Scheduled for shift at an un-preferred location	-.5

To view the staff satisfaction index:

Task:

1. Select Satisfaction Index under Staff in the menu and then click Select Staff.

2. Select the staff you want to view sanctification index for and click Save.
   

   Step Results: Each staff will appear with a different colored line.
   

• ZendeskStaffScheduling.5.log-1177353962.zip4 KB