Setting Up Caregivers for Multiple Agency Access in Sandata Mobile Connect

If your agency provides services across different provider types, you may have multiple EVV account numbers.
Employee setup required to enable a caregiver to access multiple agencies in the Sandata Mobile Connect app. Once set up, Caregivers will be able to select the correct account when clocking in and out across multiple Sandata EVV accounts.

Step 1: Create the employee record in each EVV account
If a Caregiver needs access to multiple accounts, you must create a new employee record in each of those accounts. Follow the steps to create a new employee record in each account.

Step 2: Use the same email address and enable Mobile Device Access
Ensure the Caregiver’s employee record uses the same email address across all accounts. Also confirm that Mobile Device Access is enabled in each account.

Once complete, the Caregiver will be able to log in to the Sandata Mobile Connect app and select the correct account when navigating between multiple agencies.