If the Medicaid ID or Recipient ID entered is not found when trying to start a visit, the DCW/Employee can start an unknown visit. Unknown visits appear in Sandata EVV as an Unknown Recipient Visit exception and must be fixed in Visit Maintenance.
1. Locate the EVV Device or the DCW/Employee’s personal device.
2. Log in to SMC.
3. Tap START UNKNOWN VISIT.
4. Enter the following information for the Recipient (this information is available on the Memo screen of the Visit Details in the Visit Maintenance module).
-
- FIRST NAME (Required)
- LAST NAME (Required)
- Medicaid ID # (Optional – if available)
5. Tap Start Visit.
6. Select the Service from the drop-down list, then tap Continue.
7. Select the starting location. Tap Home or Community and then tap Continue.
8. A pop-up display asks the DCW/Employee to confirm the start of visit. Tap YES.
9. Log out of SMC. The visit is completed following the same process used when completing a visit for a known Recipient.
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