Reviewing the Satisfaction Index

You can review your Satisfaction Index from the Home screen.

The overall Index number is based on the total numbers for each of the three factors listed below that are then weighted based on the settings in Options. The actual is based on the original published schedule. The blue line is the Company average.

• Availability vs Actual - A points value is assigned to each increment of each day and then averaged.

  Criteria	Points
  Preferred availability and scheduled	1
  Available and scheduled	.8
  Preferred availability and was not scheduled	.2
  Not available or preferred and scheduled	0

• Preferred Number of Hours/Week Minimum and Maximum vs Actual - Points are assigned based on the percentage away from preferred.

  % of Hours for Preferred Minimum	Points
  0	0
  50	.5
  80	.8
  90	.9
  100	1
  % of Hours for Preferred Maximum	Points
  100	1
  115	.9
  125	.8
  150	.5

• Location Preference vs Actual - A points value is assigned to each shift and then averaged.

  Criteria	Points
  Scheduled for a shift at a preferred location	1
  Scheduled for shift at an un-preferred location	-.5

• ZendeskStaffScheduling.5.log-1177353962.zip4 KB