Rollback Resubmission Process
The Rollback Resubmission process is used when there is a structural issue with the 837 claim file resulting in the entire claim file not exporting successfully.
| 1. | Navigate to the Export History screen. |
Billing > History
| 2. | Locate the rejected claim. |
| 3. | Click Rollback. |
| 4. | Click Yes. |
| 5. | Click Ok. |
The invoices are now set to 05-Billable and can be exported again.
| 6. | Navigate to the Billing Export screen. |
Billing > Export
| 7. | Use the search filters to locate the invoices now set to 05-Billable. |
| 8. | Click Export. |
| Note: Be sure to have a Payor selected when exporting. |
| 9. | Click OK. |
The exported file can be downloaded when ready.
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