Late Charge Resubmission Process

Late Charge Resubmission Process

The Late Charge Resubmission process is used when a claim that has the same client, service and date as a previously exported claim needs to be exported due to a schedule with an exception.

Late Charge Resubmission Process (Proactive)

Note:
Remember to void the claims using the payer’s void claim process. The claims cannot be voided in the Santrax Agency Management system.

1. Navigate to the Billing Review screen.

Main Menu > Billing

2. Use the filters to locate the visits to be billed.
3. Click Create Invoices.

4. Click Create Invoices.

5. Navigate to the Invoices screen.

Main Menu > Billing > Invoices

6. Use the filters to locate the invoice.

Double click on the invoice to open it.

7. Select the Late Charges check box.

Note:

Because the entire invoice is being resubmitted, any late charges apply to the entire invoice and not individual line items.

8. Click Save.

9. Navigate to the Billing Export screen.

Billing > Export

10. Use the search filters to locate the invoice marked as Late Charge.
11. Click Export.

Note:

Be sure to have a Payor selected when exporting.

12. Click OK.

The exported file can be downloaded when ready.

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