Please note the following information is not Payer specific.
Q: What to do when receive Duplicate email address error?
Error Message: “Duplicate e-mail address”
A: This email address already exists on a different employee record.
- Confirm the employee details.
- If existing record has incorrect EmployeeIdentifier, but the correct email address, send an updated record omitting the email address.
- Then send a corrected record, with correct EmployeeIdentifier and email address.
Q: What to do when receive Version Number error?
Error message: “Version number is duplicated or older than current”.
A: The Version Number is derived from the SequenceID. The SequenceID must be a higher value than previously submitted.
- It is recommended to use the datetime, with seconds, as the SequenceID. This ensures it is a higher value than previous record. (i.e. YYYYMMDDHHMMSS)
- Resend corrected file.