GPS Distance Exception

GPS Distance Exception

When an agency is set up with Sandata Mobile Connect, a GPS Distance exception displays when a call in or call out is placed outside of the configured distance (1 mile) from any of the client’s addresses in the system.

Resolving a GPS Distance Exception

1.

Navigate to the Schedule Detail screen.

Main Menu > Scheduling > Santrax Maintenance > Search for and open the applicable visit

2.

Add a note indicating that the visit took place at a confirmed one-time exception.

3.

Change the status of the visit from ’09-Hold’ to ’02-Confirmed, on the general tab.’

4.

Click Save.

5.

Select the appropriate reason code.

6.

Click Save.