Abandoned Visit

Abandoned Visit

An ‘Abandoned Visit’ exception displays when a mobile application user abandons the visit in the mobile app. This closes the visit on the app and only sends a clock in.

Resolving an Abandoned Visit Exception

1. Contact the staff member to find out if the visit was abandoned intentionally or by accident.

2. Determine the next step if the visit was abandoned intentionally. Reassign a new staff member, reschedule the visit or cancel if the client declines service and no replacement is necessary.

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