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  5. Visit Maintenance

Visit Maintenance

  • Abandoned Visit
  • Actual Hours More Than Scheduled Hours
  • Assigned Staff Updated by Caller
  • Assumed Calls
  • Both Calls Received
  • Call Time Outside Payor Tolerance
  • Carfare Exception
  • Client Signature/Voice Verification Required
  • Client Verification of Service Required
  • Client Verification of Times Required
  • Different Service Entered on Call
  • All Santrax Exceptions List
  • GPS Distance Exception
  • Late Visit
  • Makeup Visit
  • Merging Calls in Sandata Agency Management
  • Missed Visit
  • Missing Service
  • No Call Out
  • No Call In
  • No Service
  • No Show
  • Payroll Hours Less Than Scheduled Hours
  • Speaker Verification
  • Task Exception
  • Travel Time Exceeds Threshold
  • Unknown Client
  • Unknown Staff
  • Unmatched Client ID/Phone Number
  • Unscheduled Event
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