Late Visit

Late Visit

A ‘Late Visit’ exception displays when the phone call was not received within the required time threshold established by the provider. The parameters for late visits are set by the agency. Late visits passing this threshold become ‘No Show’ exceptions. This is a notification exception that does not prevent the visit from being confirmed until a ‘No Show’ exception is triggered.

‘Late Visit’ exceptions are resolved by confirming that the field staff member performed the visit and make the necessary adjustments. If the visit was not performed, see ‘No Show’ Exceptions.

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