No Show

No Show 

A ‘No Show’ exception occurs if the staff member failed to call in as scheduled or if they called outside of the scheduled time.

If ‘No Show’ Alerts are configured in the system, an email is also sent to the coordinator’s email address. Managers receive a 2nd level alert after a time set by the agency.

Resolving a No Show Exception

If the staff member confirms that the visit occurred, review your visits with the Unscheduled Event exception and see if the calls can be merged.

If unable to reach the field staff, contact the client’s home to check the status of the visit. If the field staff arrives, have them start the visit as soon as possible. Follow the agency’s scheduling policy to either make up the visit or schedule a new visit.

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