Sending an Alert

If you have permissions, you can send an alert to a user, a group, or a dynamic group. You can set the alert so that its recipients must acknowledge reading it. You can then track who has seen and acknowledged the alert. The recipients can respond to the alert if you allow it, but the response will only go to you, not to the entire group that received the alert.

To send an alert:

Select the Message Center icon next to your name in the upper right corner.

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Select the + icon next to Alerts.
Start typing the name of or select the user, group or dynamic group whom you want to send the alert.
Repeat Step 3 for recipient you want to include.

If you accidentally selected a recipient by mistake, select the X next it to remove it.
Enter the subject of the alert and the alert message itself.
Enter an expiration date for the alert. Expired alerts will no longer appear in the Message Center for the recipients.
Select the alert priority to Normal, High or Urgent.
Drag and drop a file or click Select File to include any attachments in the alert.
Select the Require Acknowledgment check box if you want to track who has seen and acknowledged the alert.
Select the Send Complete Message check box if you want the entire alert message to be included in email and text notifications sent to the recipients (based on their notification preferences). Otherwise, the user will just be notified that they have a new unread alert.

Because, the complete message text will be visible on external devices, do not share any HIPPA/PHI-restricted information in the alert message.
Select the Disable Replies check box if you do not want recipients to reply back to the alert.
When finished, select Send.

The recipient will see the alert in the lower right of their screen immediately if logged in or if not it will appear when they login.

If the recipient selects Open, they can then Acknowledge the message and/or respond to it if Disable Replies was not selected.
Review the status of which recipients have seen and acknowledged the alert beneath the alert text.
Select to printer icon to run a report that shows the status of who has read and acknowledged the alert.