Accessing Messages

Accessing Messages

To access your messaging in-box:

1. Select the Message Center icon next to your name in the upper right corner.

   The orange badge indicates how many unread messages you have.

   

   Step Results: The Messages inbox tray opens.
   

   Your inbox is broken into various message types. The badges indicate how many unread messages you have in each category as well as the priority of the unread messages.

   Message Category	Description
   Alerts	These are alerts that are sent from your agency that you can view and acknowledge. Users with permissions to send alerts can also send them and review the read status of the alerts from here.
   Conversations	These are direct messages between you and another or group of users. This is also where you go to start new conversations and reply to existing ones.
   Alarms	These are messages that are sent when a client alarm is triggered and set up to send a message to you.
   Task Reminders	These are messages that are sent to remind you to complete a task you are assigned to (if reminders were set up for it).
   Task Updates	These are messages that are sent when a task that you are an assignee, watcher or approver on is either added or updated.
   System	These are messages that are sent when an action such as adding an incident is set up to send out a message.
   eMar	These are messages that are sent when the sync to Sandata eMar (CaraSolva) has completed.
   Position Control	These are messages that are sent when a position is filled, transferred or vacated or the Employment Tracking wizard has processed.
   Time/Schedule Actions	If you use Staff Scheduling or Time Tracking, these are system-generated messages based on actions such as Time Off Request Needs Approved or Swift Swap Approved.
   Time/Schedule Flags	If you use Staff Scheduling or Time Tracking, these are system-generated messages based on flags that are triggered such as Not Clocked In Yet or Shift Unscheduled.

2. Select the arrow next to the category of messages for which you want to view the messages beneath it.
   

3. Complete one of the following actions as desired:
   

   1	Start a new conversation with or send an alert to another user or group.
   2	View the options menu, where you can then show archived messages, manage groups/dynamic group access, manage users, manage agency notification preferences and (user) preferences (if you have the correct security permissions).
   3	Close the Message Center.
   4	Archive the conversation or message thread.
   5	Open the message to view or reply.
   6	View or hide the messages beneath a category

• ZendeskFramework.5.log-1626795242.zip3 KB