Setting Message Notification Preferences

You can add email and text message destinations to receive a notification when you have a new message based on the message category and priority.

To set up your messaging preferences to receive notifications for new messages:

Select the Message Center icon next to your name in the upper right corner.
Select the three dots.
Select Preferences.
First, if your agency does not sync your contact information from ProviderPro Human Resources/Payroll, you need to set up your notification destinations. The destination for new message notifications can be an email address or mobile phone number. If an email address or mobile phone number syncs, you will not be able to edit or remove it. If you need to change a synced one, contact your HR representative.
Select + Destination.
Select your destination type: SMS (Text Message), Email or Login Email.
If you selected SMS, enter your phone number.
If you selected Email, enter your email address.
Select OK.
Next you will set up when and where you want to receive a notification of an incoming message based on message category and priority.
Select a message category.
Toggle the switch on next to Send Email and/or Send SMS beneath each priority level to receive a notification that you have a new message of the selected priority to the email and/or SMS destinations set above.
Select the left arrow to return to the list of message types.
Repeat Steps 8 -10 for each category and priority zof message you want to receive notifications for.