Unknown Recipient Exception

When a visit is recorded without a Recipient ID or scheduled Recipient, the visit will be flagged with an Unknown Recipient exception.

1. Select the exception indicator to open the Recipient tab.

2. Select Filters at the bottom of the Recipient tab.

3. Enter the first and last name, Medicaid ID, or Recipient ID, then select Apply Filters.

4. When the results display, select the radio button next to the Recipient, then complete the reason code.